FraudulentCharges.com

About 5 years ago, UPS lost a package coming to my house. I know what happened because the delivered it several weeks later. In the meantime, we had the shipper send a replacement shipment. So when the second package arrived, we returned to the shipper. What we found out several years later was that UPS had to pay about $700 for the “loss”. Had we known about it, we would have informed them

Because of their screw-up, they will not deliver anything to my house without a personal signature. This is difficult when my wife & I both work. Pickup is a pain because it’s at least 1 hour round trip.

It got better for a while because the driver decided to ignore the requirement. I understand he could have been fired over that, or if a package was lost, the cost would come out of his paycheck. Lately the problem has returned. I assume we have a new driver.

I’ve called them many times to complain very loudly. I get one of 2 stories: 1.) Someone from the local office will call me. They never do; or 2.) The guy last night told me flat out there was nothing I could do. I did nothing and they just say “TOUGH”.

I’ve never encountered such “we don’t give a fig about our customers” arrogance. I’m tired of begging suppliers to use someone other than UPS. I’m changing my tune: if they won’t guarantee that they will not use UPS, I will not order from them. It will be a pain because many web sited don’t disclose their shipper. Or if they do, it’s on the very last screen. But I HATE UPS!

Surely UPS has a corporate level customer relations group. I’m going to find them! I’ll let you know if I get any satisfaction.

Marty